Staff Security Engineer – Customer Support and Integrity
Job Description:
- Establish the vision, strategy and success metrics for the Customer Support and Integrity Security function.
- Lead the technical direction and roadmap execution for Customer Support and Integrity Security.
- Work directly with Customer Support and Integrity, Merchant Experience, Enterprise Security, Engineering, Product, GRC and related teams.
- Design and Operationalize security controls.
- Establish clear, measurable metrics to demonstrate and track the performance of the Customer Support and Integrity security programs.
- Perform security testing and validation of support teams, processes and systems to identify security gaps and remediation plans.
- Drive alignment across multiple organizations, build durable operating mechanisms.
Requirements:
- 8+ years of experience as a security engineer in an enterprise security, corporate security or infrastructure security discipline.
- Proven track record designing and implementing security solutions at scale for support and sales populations including internal and third party users.
- Experience working directly with third party support organizations.
- Can deeply and confidently speak to security engineering, system architecture, scalability and reliability decisions.
- A customer first and owner mindset
- Possess a breadth of technical experience across various infrastructure and security areas running in large production environments
- Proficient in analyzing code, architecture and designs from a security perspective
- Well versed with scripting languages (e.g. Python) and other programming languages (e.g. Java). Golang experience is a plus.
- Strong experience with infrastructure as a code tooling like Terraform.
- Experience with IAM platforms (e.g. Okta, GoogleWorkspace).
- Hands-on experience with GoogleWorkspace products, especially Google Chrome Enterprise Premium
- Expertise with cloud infrastructure and management in GCP and AWS
- Experience solving complex, systemic issues at scale that require creative thinking and solutions.
- Exceptional analytical and investigative abilities with hands-on experience leading root cause analysis.
- Excellent verbal and written communication skills - you can understand and review design documents with respect to cloud infrastructure with engineering personnel.
- Experience with access management, abuse prevention, operational controls, incident management, or platform risk programs
- Experience building scalable governance frameworks, escalation models, or operational control mechanisms
- Experience leveraging AI, automation, or workflow tooling to improve operational scale and resilience
- Experience operating across global teams and time zones
Benefits:
- 401(k) plan with employer matching
- 16 weeks of paid parental leave
- wellness benefits
- commuter benefits match
- paid time off
- paid sick leave in compliance with applicable laws
- medical, dental, and vision benefits
- 11 paid holidays
- disability and basic life insurance
- family-forming assistance
- mental health program